Terms: Our terms are Net 30 days on established accounts. If you do not have an account established with our firm, then either credit card or COD can be used for payment. If you have not dealt with our firm before, we require, on the first order, a deposit of 50% and the balance to be paid in full prior to the shipping of the order.
Forms of Payment: We accept Visa, Mastercard, cash or school cheques. Orders can be sent out COD via UPS or FedEx ground.
Shipping Methods: All shipments are FOB our plant. We endeavour to use the least expensive method of transport unless you specify a carrier of your choice. We use UPS, Purolator, FedEx ground, CanPar and a local cartage company. All freight charges are added to the invoice.
Standard Production Times: New orders - Standard lead time is 2-3 weeks from receipt or order.
Repeat orders - Lead time is 2-3 weeks from receipt of order.
Rush Orders: We want your business and will make our best efforts to accommodate your needs. In some cases, a rush charge MAY apply. Please contact our office to confirm delivery dates and possible extra cost.
Shortages: All orders are carefully counted prior to shipping. If your order arrives opened, do not sign for the shipments unless you mark the waybill "Shipment received in open condition, goods accepted subject to inspection". If an order arrives unopened and there is a shortage when the goods are unpacked, contact our office immediately. Claims for shortage must be made within 5 working days from receipt of order.
Damages in Shipment: All orders are packed to insure safe travel, however damage of items in your order are the responsibility of the carrier and they must be notified immediately upon opening the shipment.